SmallBizGenius Analysis
Vividracing, an online retailer of aftermarket automotive parts, receives mixed reviews regarding its service and reliability. While some customers praise the product selection and occasional fast shipping, many others report issues with order fulfillment, communication, and customer service.
Category Breakdown
Scores based on analysis of 280 recent reviews
Shipping & Delivery
4.0/10Many reviewers complain about slow shipping times, lack of order updates, and items not being shipped when promised. Some customers reported waiting weeks for tracking numbers or experiencing significant delays without explanation, while others received damaged products or had their orders delivered to the wrong address.
30 reviews mention thisCustomer Service
3.5/10A significant number of reviewers report negative experiences with Vividracing's customer service, citing slow response times, difficulty getting refunds, and unhelpful representatives. Some customers had to make numerous calls and send multiple emails to get basic updates, while others were given inaccurate information or had their issues ignored.
32 reviews mention thisOrder Fulfillment & Stock Issues
3.0/10Several reviewers reported ordering items that were listed as in stock but later discovered to be backordered for extended periods. Customers expressed frustration with the lack of communication about stock availability and the difficulty in obtaining refunds for cancelled orders.
25 reviews mention thisProduct Quality & Fitment
7.0/10Many reviewers who received their orders successfully praised the quality of the parts and their proper fitment. Customers were generally satisfied with the appearance and functionality of the products they purchased, with some noting that the parts exceeded their expectations.
15 reviews mention thisWebsite & Ordering Process
7.5/10Some reviewers found the website easy to use and appreciated the wide selection of products available. They found the ordering process straightforward and were pleased with the variety of choices offered.
8 reviews mention thisReturns & Refunds
2.0/10Several reviewers had difficulty returning items or receiving refunds, even when the error was on Vividracing's part. Customers reported being charged for return shipping on incorrectly sent items and experiencing delays in refund processing.
10 reviews mention thisPros & Cons
What Customers Love
"Great web site with lots of choices."
"I was able to find the exhaust system I wanted at the best price."
"Deliverd quick and on time got what I ordered nothing is damaged everyhing is great ready to install my new headlights"
"Everyone here was very helpful, My order arrived a little earlier than expected! Definitely will be ordering more parts through them!"
"Bought a new hood for my 2005 mustang, the product was as described and looks better than anticipated."
Common Complaints
"Bought a radiator from them, needed it pretty bad to get my car running again. Waited 5 days after order to tell me it’s back ordered a couple months"
"Horrible shipping no real updates for your order. You wait a week there is no status change to your order so you call and call to be told they do not have an update then you finally cancel the order"
"BUYER BEWARE. I purchased an item, and a week later (and only after my prodding) learned that it was out of stock. I requested a refund on December 22nd, but even after acknowledging the cancelled order they refuse to refund the purchase amount."
"Absolute terrible company and experience. Purchased 4 Rotiform wheels for GTI, about $1600 total. A week later I get an email that wheels are out of stock and cannot be backordered. I simply asked for a refund and they refuse to refund me!"
"Shady. Do not use this company: Do not use this company. You've been warned. Their website showed a completely different part than the one I received. They would not pay for return shipping because they said the pictures are for marketing purposes only."
Common Questions About Vividracing
Answers derived from customer review patterns
Is Vividracing legit and trustworthy?
Vividracing has a mixed reputation based on customer reviews. While some customers report positive experiences with product quality and fast shipping, a significant number of others have encountered issues with order fulfillment, communication, and customer service. Many reviewers report problems with items being out of stock after purchase and delays in receiving refunds. Therefore, while Vividracing is a real company, its trustworthiness can vary significantly from customer to customer.
Based on 45 reviewsDoes Vividracing have good customer service?
Customer service is a major point of contention in Vividracing reviews. Many reviewers report negative experiences, citing slow response times, difficulty getting refunds, and unhelpful representatives. Some customers had to make numerous calls and send multiple emails to get basic updates, while others felt their issues were ignored. However, a few reviewers did mention positive interactions with helpful customer service agents, suggesting that the quality of service can be inconsistent.
Based on 32 reviewsIs Vividracing worth it for small business?
For small businesses, the inconsistent service quality and potential for order issues make Vividracing a risky choice. The reported problems with order fulfillment, communication, and customer service could lead to delays and frustration, impacting a small business's ability to complete projects or serve its own customers. While the company may offer competitive pricing and a wide selection of parts, the potential downsides may outweigh the benefits for businesses needing reliable and timely delivery.
Based on 20 reviewsWhat is Vividracing's return policy like?
Based on customer reviews, Vividracing's return policy can be problematic. Several reviewers reported difficulty returning items or receiving refunds, even when the error was on Vividracing's part. Some customers were charged for return shipping on incorrectly sent items and experienced delays in refund processing. The negative experiences suggest that navigating Vividracing's return policy can be challenging and time-consuming.
Based on 10 reviewsWhy do so many Vividracing customers complain about shipping?
Shipping is a recurring issue in Vividracing reviews, with many customers complaining about slow shipping times, lack of order updates, and items not being shipped when promised. Some customers reported waiting weeks for tracking numbers or experiencing significant delays without explanation. These issues suggest potential problems with Vividracing's logistics or communication processes, leading to widespread frustration among customers.
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